contact us

By Phone:


Call center hours

By Mail:

4303 Nightmist Court
Katy TX, 77494

For questions regarding shoe availability:

LennyLu sells shoes through authorized retailers. We supply these select stores with catalogs and price lists. If you would like to beocme a retailer, contact:

For questions about an order:

When you contact us please include: your order number, the name and zip code of the billing address.

For bloggers or for press material or media:


Online returns and exchange policy

Shoes must be returned within 30 days of purchase. Footwear should be tested and tried on carpeted surfaces only. The shoes must not show any visible signs of wear and should be returned in the original packaging. Accessories and shoe care must be unopened and unworn. To prepare your prepaid UPS label for the return of your unworn, regularly priced LennyLu footwear, please click the following link:

Packages should be returned to:
Fulfill Plus
Attn: LennyLu Returns
5670 Guhn Rd
Houston, TX 77040

Give the package to UPS via a driver, UPS store or drop box.

If you choose to EXCHANGE your merchandise, please indicate the replacement size, style and color on the packing slip in the section marked "Internet Exchanges." Include the packing slip in your package. LennyLu will provide FREE outbound shipping for the replacement item(s).

If you choose to RETURN your merchandise, please indicate RETURN FOR REFUND on the packing slip in the section marked "Internet Refund". Include the packing slip in your package. You will be refunded the purchase price of the unworn item(s) to the original payment method used.

Shipping policy

If you do not receive regular US mail at your shipping address, please place your order with our Customer Care Team at 877-458-9391 so other accommodations can be made. Standard (Ground) shipping may be provided by UPS via the US post office. Note: We cannot use a Post Office Box as a shipping address.

Saturday delivery is not available.

*We will not accept orders shipping to forwarding companies.

Any orders shipping to Alaska, Hawaii or Puerto Rico, regardless of purchase amount, will be charged the amount shown at checkout. Military addresses will be shipped the following business day via United States Postal Service with a signature delivery confirmation.

$8.00 standard shipping on orders of clearance priced merchandise

$16.00 UPS 2nd Day Delivery
2nd Day shipping via UPS 2 business day service is available within the Contiguous United States (lower 48 states), for orders placed on business days before 11:00 am C.S.T. Orders placed past 11:30am will be shipped the following business day. Orders placed on any National Holiday will be shipped the next business day. We do not deliver on Saturdays. 2nd Day is NOT available to Alaska, Hawaii, Puerto Rico and Military Addresses.