Frequently Asked Questions

How can I become an affiliate for LennyLu?

How can I receive a catalog?

What is your Shipping Policy?

What if I live outside of the US and want to place an order?

How do I track an order that I placed on your website?

What is the LennyLu Guarantee?

Is it possible to overnight an order?

What if I want to cancel my order?

Can I ship to a different address than my billing address?

What charities do you support?

What’s the Step Up Program?

Where are your shoes made?

Who designs your shoes?

Where LennyLu name come from?

What makes LennyLu shoes different?

Are you hiring?

 

How can I become an affiliate for LennyLu?

It is very quick and easy to join, there is just one step involved. Complete our online application here You will receive an instant email message confirming the receipt of your application. We will review your application as soon as we can and we will contact you within 1-2 business days.

 

How can I receive a catalog?

LennyLu does not provide a retail catalog, but will be soon. For now, please browse to the LennyLu website.

 

What is your Shipping Policy?

If you do not receive regular US mail at your shipping address, please place your order with our Customer Care Team at 877-458-9391 so other accommodations can be made. Standard (Ground) shipping may be provided by UPS via the US post office. Note: We cannot use a Post Office Box as a shipping address.

Saturday delivery is not available.

*We will not accept orders shipping to forwarding companies.

Any orders shipping to Alaska, Hawaii or Puerto Rico, regardless of purchase amount, will be charged the amount shown at checkout. Military addresses will be shipped the following business day via United States Postal Service with a signature delivery confirmation.

$8.00 standard shipping on orders of clearance priced merchandise

$16.00 UPS 2nd Day Delivery
2nd Day shipping via UPS 2 business day service is available within the Contiguous United States (lower 48 states), for orders placed on business days before 11:00 am C.S.T. Orders placed past 11:30am will be shipped the following business day. Orders placed on any National Holiday will be shipped the next business day. We do not deliver on Saturdays. 2nd Day is NOT available to Alaska, Hawaii, Puerto Rico and Military Addresses.

 

What if I live outside of the US and want to place an order?

Sorry, at this time we currently only ship within United States. Sign up for our email newsletter to be notified of changes to our shipping policy.

 

How do I track an order that I placed on your website?

Once the order has been shipped you will receive an automated email that will provide a UPS tracking number. You may view the progress of your shipment on www.ups.com by entering the tracking number provided in the email.

 

What is the LennyLu Guarantee?

If you feel that you have received defective merchandise through our website, please email customerservice@lennylu.com. If the defective merchandise was not purchased through www.LennyLu.com please contact the point of purchase.

 

Is it possible to overnight an order?

Sorry, we currently do not offer overnight service.

 

What if I want to cancel my order?

You may cancel your order, as long as it has not entered the shipping process. Contact Customer Care Team at 877-458-9391 or customerservice@lennylu.com. If we’re unable to cancel your order before it’s shipped, you can return the shoes for full refund.

 

Can I ship to a different address than my billing address?

Yes you can. When placing your order there will be a separate shipping address section. We can only ship to addresses within the United States. When entering your billing address, please make sure it is what your credit card/bank has on file for you.

 

What charities do you support?

At Lenny Lu we believe every step is important in a child’s life, especially the first steps toward education. That’s why LennyLu partners with www.savethechilderen.org. A portion of all our proceeds go to help fund early education to put children on the right path toward a brighter future.

As with shoes, there isn’t a one-size fits all approach that’s best suited for all children. However, studies show that by age 4, children from low-income families are up to 18 months behind their peers developmentally. The research also shows that early education can play a critical role during this important developmental period to permanently close that gap for the duration of their education.

 

What’s the Step Up Program?

LennyLu also helps pre-schools in every neighborhood raise money with our Pre-School Step Up Fundraiser Program. Schools can sell LennyLu shoes directly to their students via their campus stores or online as a school fundraiser. Each transaction using the school’s unique code, earns the school 15% of the sale.

Learn how you can help fund early education to put children on the right path with LennyLu shoes here.

 

Where are your shoes made?

Our shoes are made in fair and ethical shoe factory in Indonesia that does not use child labor.
LennyLu Headquarters is located in Katy, TX

 

Who designs your shoes?

LennyLu shoes are designed by our talented in-house team of designers from Brazil and New York. The designs are meant to be timeless. They’re beautiful for dress up occasions yet comfortable and flexible for everyday life.

 

Where LennyLu name come from?

LennyLu started as a mother’s mission to create soft shoes that wouldn’t blister or hinder her child’s feet. She wanted to craft beautiful, comfortable, flexible shoes from top grain leather inside and out.

Our name is a combination two beloved family members. Lenny is the name of our founder’s aunt Lenny. Lenny is amongst her closest relatives and holds a special place in her heart. Lenny was the elegant Aunt, that loved high style and mischief. She seemed to always have a present or candy followed by a warm hug. She always looked forward to be with Lenny because the house would always fill with her warmth and light up with her laughter and infectious energy. Lenny taught her that growing old didn't necessarily mean growing boring.

Lu is short for our co-founder’s Irish grandmother Lucy. She was nothing less than a pistol. A strong willed woman that everyone loved and gravitated around. She was the family matriarch with so much love our family reunions were always attended by friends that felt as if Lucy was their mother. He remembers her singing,"you are my sunshine" and teaching him the saying " good, better, best...you never let it rest... until your good is better and your better is your best!" This is notion of striving for your best typifies LennyLu shoes and our unrelenting desire to provide the most beautiful and comfortable shoes possible.

 

What makes LennyLu shoes different?

LennyLu shoes are made for people that are going places.

The American Academy of Pediatrics recommends that toddlers wear lightweight and flexible shoes that allow their feet to move naturally. Lenny Lu shoes reduce the physical impact on toddler’s feet while making a purposeful impact on their lives.

Each and every pair of LennyLu shoes feature gel lined leather soles to allow little feet to flex and move naturally and provide excellent shock absorption. All shoe uppers are created from ultra soft, hand stitched, top-grain leather for a timeless look that can fit multiple occasions.

Flexible
Flexible sole and soft leather design allows feet to move effortlessly and naturally.

Lightweight
Made with lightweight materials designed for a barefoot feel.

Handcrafted
Made with love and craftsmanship. Each shoe is hand stitched and meticulously inspected to highest of standards.

Gel sole
Take giant leaps and tread lightly. Leather-lined, squishy gel soles cushion each step.

Leather
Genuine, soft leather is used inside and out to enhance style, flexibility, fit and comfort.

 

Are you hiring?

We’re always looking for good people to join our team. Email us your resume and cover letter to info@lennylu.com