Online returns and exchange policy
Shoes must be returned within 30 days of purchase. Footwear should be tested and tried on carpeted surfaces only. The shoes must not show any visible signs of wear and should be returned in the original packaging. Accessories and shoe care must be unopened and unworn. To prepare your prepaid UPS label for the return of your unworn, regularly priced LennyLu footwear, please click the following link: returns.ups.com
Packages should be returned to:
Attn: LennyLu Returns
5670 Guhn Rd
Houston, TX 77040
Give the package to UPS via a driver, UPS store or drop box.
If you choose to EXCHANGE your merchandise, please indicate the replacement size, style and color on the packing slip in the section marked "Internet Exchanges." Include the packing slip in your package. LennyLu will provide FREE outbound shipping for the replacement item(s).
If you choose to RETURN your merchandise, please indicate RETURN FOR REFUND on the packing slip in the section marked "Internet Refund". Include the packing slip in your package. You will be refunded the purchase price of the unworn item(s) to the original payment method used.